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Your Account, Our Legal Framework

metro4d link operates with clear terms, secure data handling, and transparent account rules designed for Indonesia.

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metro4d link Your Account, Our Legal Framework
GET ASSISTANCE

Contact Us About Your Account or Policy

Questions about your account, deposits, withdrawals, or our legal terms? We keep support channels open so you can reach us directly. Our team in Indonesia understands your language, timezone and local payment methods — contact us by live chat, email or phone during business hours. Every account question gets a response within 24 hours.

Team online

Live Chat Support

Open the chat widget in your account lobby. Our team responds to policy, payment and account questions in real time during operating hours.

Email Support

Send account, withdrawal or legal questions to our support inbox. We reply within 24 hours on all account-related matters.

Phone Support

Call our Indonesia support line during business hours to discuss account access, payment verification or policy details with a live agent.

ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Data security is built into every step of your account lifecycle — from registration through withdrawal. We encrypt passwords, secure payment details, and use verified identity checks before any withdrawal.

Password Encryption

Your login credentials are encrypted on our servers. We never store passwords in plain text and require two-factor verification for large withdrawals.

Payment Data Isolation

DANA, OVO, GoPay and QRIS payment details are processed through PCI-compliant payment gateways and never stored on our main database.

Identity Verification

Before your first withdrawal, we verify your identity using your registered phone number and email. This step protects both your account and our compliance obligations.

Data Retention Policy

We keep transaction records and account data for the period required by Indonesia financial law. After that window, records are securely deleted unless a legal hold applies.

Cookie Management

We use session cookies to track your account activity and preferences. You can disable cookies in your browser settings; some lobby features may require them.

Data Subject Rights

You can request a copy of your account data, correct inaccuracies, or ask for deletion. Contact support with your account number and verified email to start a request.

Legal Questions Our Account Holders Ask

These answers explain the core legal and account-protection principles that shape metro4d link — from how we handle your money to how you control your personal information.

When you close your account, we freeze all account activity immediately. Any remaining balance is paid out via your registered payment method within 24 hours. Your account data is retained per local law for compliance, then deleted after the required retention period.

Each deposit is encrypted end-to-end between your payment app and our gateway. Your payment details are never stored on our servers — only transaction confirmations are logged. We verify every deposit matches your registered account before crediting your lobby balance.

Yes. Log into your account, go to the History tab, and download a full transaction report covering deposits, withdrawals, and gameplay. You can also request a complete data export from our support team by email with your account number.

Withdrawals are available 24/7 from your lobby wallet. The first withdrawal requires identity verification using your phone and email. Subsequent withdrawals clear within 24 hours to your registered payment method. Minimum withdrawal depends on your account region where local law permits.

We retain your account data, transaction history, and communication records for the period required by Indonesia financial regulation. Once that window closes, all personal data is securely deleted unless a legal investigation or hold applies. You can request deletion earlier by contacting support.

Contact our support team immediately via live chat or phone. We will freeze your account, reset your password, and review your recent transactions. If fraudulent activity is confirmed, we will escalate to our security team and help you file a report with local authorities depending on local law.

Account eligibility depends on local law and your region. You must be of legal age in your jurisdiction. Some regions may have additional restrictions on account types, payment methods, or feature access. We check eligibility during registration and will notify you if your location is not currently supported.

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