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How metro4d link Handles Your Personal Data

At metro4d link, your personal data — from account registration details to payment records for DANA, OVO, GoPay and QRIS transactions — is collected only for specific, stated…

No data sold to third partiesDANA, OVO, GoPay & QRIS transaction records protectedAccount data accessible on requestRetention periods clearly definedContact our privacy team any time

Explore the Lobby Read FAQ

What Data We Collect and Why

metro4d link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with metro4d link, we collect your name, email address, phone number and, where relevant, payment identifiers linked to DANA, OVO, GoPay or QRIS. We also log device identifiers, IP addresses and session timestamps to maintain account security and detect unusual access

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patterns. Behavioural data — such as which pages you browse or how long a session lasts — is collected in aggregate, never tied to your identity without your consent. All data processing depends on local law and applies only where local law permits. We do not
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collect payment credentials such as full card numbers or e-wallet PINs; those remain encrypted end-to-end within each payment provider's own system.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have questions about how your data is stored, want to request a copy of your account information, or need to report a potential data concern, our privacy support team is available every day from 08:00 to 23:00 WIB — including for players in Surabaya and Bandung contacting us outside standard business hours. Use any of the channels below to get a response within 24 hours.

Team online

Live Chat

Start a live chat session directly from the account dashboard. Our privacy team responds within minutes during 08:00–23:00 WIB, seven days a week, for any data-access or deletion request.

Email Support

Send your privacy request to our dedicated privacy email address. Include your registered account username so we can verify identity quickly and process your request within 24 hours.

Help Centre Form

Submit a structured privacy request via the Help Centre form in your account settings. The form routes directly to our data team, keeping your request tracked and timestamped from submission to resolution.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Protecting the data you share with metro4d link is an operational priority, not an afterthought.

Encrypted Storage

All personal account data — name, contact details and payment reference IDs for DANA, OVO, GoPay and QRIS — is stored using AES-256 encryption at rest. Decryption keys are held separately and rotated on a scheduled basis.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand aggregate browsing patterns. You can manage cookie preferences at any time from the settings panel in your account dashboard, with changes taking effect immediately.

Account Security Checks

Any login from an unrecognised device triggers an automated email alert to your registered address. Repeated failed login attempts lock the session and require identity re-verification before access is restored, reducing unauthorised entry risk.

Data Retention Periods

Active account data is retained for the duration of your account lifetime plus a 90-day grace period after closure. Transaction logs linked to QRIS or DANA payments are kept for a maximum of 5 years, as required for financial audit compliance.

Third-Party Data Sharing

We share minimal data with payment processors — only the reference tokens needed to verify a transaction via OVO, GoPay or similar rails. No behavioural data, session history or personal identifiers are shared with advertising networks.

Data Access & Deletion Requests

You can request a full export of your stored personal data or ask for account deletion via the Help Centre form or privacy email channel. Verified requests are actioned within 7 business days, where local law permits the deletion.

Your Questions About This Privacy Policy Answered

The questions below cover the data rights and policy details that account holders ask us about most often. If your question is not listed here, reach us via live chat or the privacy email channel between 08:00 and 23:00 WIB for a direct, specific response about your account data.

We collect your name, email address, phone number and the payment identifiers associated with your chosen method — DANA, OVO, GoPay or QRIS. Device identifiers and IP addresses are also logged for security purposes during each login session.

No. We do not sell, rent or trade your personal data to any third party. Data is shared only with payment processors like DANA or GoPay to the minimum extent required to complete a transaction verification, and no further.

Personal account data is kept for 90 days after account closure to allow for dispute resolution. Payment transaction records, including those from QRIS and OVO, are retained for up to 5 years for financial audit compliance, where local law requires it.

Yes. Submit a data access request through the Help Centre form or send your request to our privacy email. Include your registered username, and we will deliver a structured export of your stored personal data within 7 business days.

Open a deletion request via the Help Centre form in your account settings or contact us by email. Verified deletion requests are processed within 7 business days. Some records may be retained where local law requires us to keep them.

We use session cookies for login continuity and aggregate analytics cookies to improve the account experience. You can review and turn off non-essential cookies at any time from the cookie preferences panel inside your account dashboard.

An automated security alert is sent to your registered email address immediately when your account is accessed from an unrecognised device. If the login was not you, contact live chat between 08:00 and 23:00 WIB to lock your account at once.

How metro4d link Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email Support

Help Centre Form

Six Ways We Protect Your Account Data

Encrypted Storage

Cookie Policy

Account Security Checks

Data Retention Periods

Third-Party Data Sharing

Data Access & Deletion Requests

Your Questions About This Privacy Policy Answered

01 What personal data does metro4d link collect when I open an account?

02 Does metro4d link sell my personal data to other companies?

03 How long does metro4d link keep my account data after I close my account?

04 Can I request a copy of all the data metro4d link holds about me?

05 How do I ask metro4d link to delete my personal data?

06 What cookies does metro4d link use, and can I turn them off?

07 What happens to my data if I log in from a new device?

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