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Terms & Conditions That Protect Your Account

These Terms & Conditions govern every interaction you have with metro4d link — from opening your account and depositing via DANA, OVO, GoPay or QRIS, to accessing our…

Account RulesDANA, OVO, GoPay, QRISIndonesia CoverageWithdrawal ConditionsPolicy Updates

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What These Terms Cover for Your Account

metro4d link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on metro4d link, you agree to the full set of conditions described on this page. These conditions cover how you use the platform, how deposits and withdrawals are processed through DANA, OVO, GoPay and QRIS, and how disputes are handled. Access to

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certain features depends on local law, and we reserve the right to restrict or modify account access where local law permits. We update these terms periodically — when we do, we notify you via your registered email before the revised version takes effect. Your continued account
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use after that notice constitutes acceptance. If any clause conflicts with applicable Indonesian regulation, the regulatory requirement prevails.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM KAMI

Reach Us When These Terms Raise Questions

If any clause in these Terms & Conditions is unclear, or if you believe a condition has been applied incorrectly to your account, contact our support team directly. We are available around the clock — 24 hours a day, seven days a week — through the channels below. For players in Bandung or anywhere else across Indonesia, response times via live chat average under two minutes during peak hours.

Team online

Live Chat

Open the chat widget on any page of metro4d link for immediate assistance with terms queries. Available 24/7, with average response under two minutes during standard Indonesia hours.

Email Support

Send a detailed question about a specific clause to our support address. We aim to respond within four hours and always reference the exact section of the Terms & Conditions relevant to your case.

Reach our policy team via WhatsApp for document-based queries — useful when you need to share a screenshot of a transaction or account message tied to a terms dispute.

KEAMANAN DAN KEPERCAYAAN

How We Enforce and Honour These Terms

metro4d link applies these Terms & Conditions consistently so your account experience is predictable and fair.

Data Handling

Your personal data is stored on encrypted servers and used only for account verification and transaction processing. We do not sell your data to third parties, and you may request a full data summary via email at any time.

Cookie Policy

We use session and preference cookies to keep your account logged in and remember your lobby settings. You can manage cookie preferences through your browser; disabling them may affect some account functions but will not block access.

Account Security

Two-step verification is available on all accounts. We recommend enabling it from your account settings page — the option is under Security, and setup takes under sixty seconds using an authenticator app of your choice.

Data Retention

We retain account and transaction records for a minimum of five years in line with Indonesian financial record-keeping norms. After account closure, anonymised transaction logs may be kept for compliance auditing purposes only.

Policy Contact

For formal questions about how these Terms & Conditions apply to your specific account, direct your query to our compliance inbox. We respond within one business day and cite the relevant clause in our reply.

Requesting Changes

You may request corrections to your account details — name, email, linked payment method — by submitting a verified request through live chat or email. Changes to payment rails such as OVO or GoPay require one identity confirmation step.

Your Terms & Conditions Questions Answered

Below are the questions we receive most often about how our Terms & Conditions work in practice. Each answer is specific to how metro4d link operates for accounts registered in Indonesia, including payment-related conditions tied to DANA, OVO, GoPay and QRIS.

They apply from the moment you complete account registration. Every deposit via DANA or GoPay, every withdrawal request and every lobby session falls under these terms. Continued use after any update means you accept the revised version.

We send a notification to your registered email address at least 48 hours before any material change takes effect. You can also check the 'Last Updated' date at the bottom of this page to confirm you are reading the current version.

Yes. Contact our support team via live chat or email with the specific clause you believe was applied incorrectly, plus any relevant transaction ID. We review disputes within 24 hours and provide a written response referencing the relevant policy section.

The core conditions are identical across all payment methods. Processing speed and minimum amounts may vary — QRIS and OVO transfers typically clear in under a minute — but the account rules, withdrawal verification steps and eligibility clauses remain the same.

Anonymised transaction records are retained for five years as required by Indonesian financial compliance norms. Your personally identifiable details are deleted within 30 days of confirmed account closure unless a dispute or legal hold is active.

Yes, one set of Terms & Conditions covers all sections of the platform — live tables, slot rooms, sportsbook and payment functions. Access to specific features depends on local law, and availability may vary where local law permits different service scopes.

Submit a request through live chat or email with your account ID and the detail you need corrected. Name and email changes require one document verification step; updating a linked payment method such as GoPay or DANA requires one identity confirmation.

Terms & Conditions That Protect Your Account

Reach Us When These Terms Raise Questions

Live Chat

Email Support

WhatsApp

How We Enforce and Honour These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Policy Contact

Requesting Changes

Your Terms & Conditions Questions Answered

01 When do the Terms & Conditions apply to my account?

02 How will I know if the Terms & Conditions have changed?

03 Can I dispute a decision made under these Terms & Conditions?

04 Do these terms differ for deposits made through QRIS versus OVO?

05 What happens to my account data if I close my account?

06 Is access to all features covered by the same terms?

07 How do I request a correction to my account details under these terms?

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